How to Handle Customers Who Bring Their Own Tyres (Without Losing the Sale)
When a customer turns up with their own tyres, many shops get annoyed. But if you handle it well, you can still make a profit and gain a loyal customer.
When a customer turns up with their own tyres, many shops get annoyed. But if you handle it well, you can still make a profit and gain a loyal customer.
🕒 Reading time: 4 minutes Customers love a deal.But too many garages think “deal” = “knock money off.” The truth is, you don’t always need to slash prices to make a bundle work.Smart bundles add value — so the customer feels like they’re getting more, and you still protect your margins. Here’s how to do…
Tracking isn’t just an upsell — it protects tyres and improves safety. Learn how to identify when customers need it and how to sell it the right way.
Tyre shops can learn a lot from fast food chains — from how to upsell to how to keep customers coming back.